faq

 

I ship all my products within Sweden, EU and Norway. All orders are sent with traceable and reliable shipping. 

Recycled packing materials are used as much as it is possible and all products sends in rolls or cartons. 

Sweden: 
Shipping fee: Standard shipping 55 SEK. Heavy shipping (larger porcelain items) 120 SEK.
Order over 800 SEK: free shipping 

Delivery in 2-4 working days with Postnord.

EU and Norway:
Shipping fee: Standard shipping 70 SEK. Heavy shipping 149 SEK.

Delivery in 3-7 working days with Postnord.

 

DELIVERY

- When your order has been placed, a confirmation email is sent to the email address provided by the customer. It takes normal 3-5 business days for me to process your order. The shipping takes 1-3 business days. 
After your parcel has been shipped, you will receive a shipping confirmation email with a tracking number.

- A shipping fee is added to your order upon check out. All orders are sent with Postnord. The buyer is responsible for any custom fees and charges that are applied by their country to imports.

 

RETURNS

Products that have already lived a long life may have traces of this. Please keep this in mind when shopping items in the "handmade and reuse" category.

Your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

You may return your order within 14 days of receiving it. If 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

 - Notify me in a clear statement to contact@kajsahagelin.se before the cancellation period. Provide your name and order information.

- All items should be returned in its original condition and packaging. We reserve the right to refuse any returns that do not fullfill these criteria.

- Please note that you are responsible for the return back to us. We recommend using a traceable service so that the item and your refund aren’t lost. Send your parcel here:

Kajsa Hagelin
Stickvägen 3
543 95 Fagersanna